WebReserv User Guide

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In order to automate booking payments, you will need to have a merchant account that is compatible with WebReserv. In the following you can find more information on the following subjects:

 

Choosing a merchant account provider
Use an existing merchant account with WebReserv
Connect your merchant account with WebReserv

 

Choosing a merchant account provider

 

We have made it easy to find a merchant account provider that is certified to be used with your WebReserv system. To see a list of all certified providers/gateways and contact information, please go to

 

http://www.webreserv.com/recommended-merchant-account-providers.do

 

Use an existing merchant account with WebReserv

 

Even if your merchant account isn’t through a certified merchant account provider, it may still work with your WebReserv system. To determine if your account is compatible, please contact your merchant account provider and ask them if your account is using Chase Paymentech Orbital or First Data Global Gateway. if it is, it can be connected directly to the WebReserv system.

 

If your account is not using Chase Paymentech Orbital or First Data Global Gateway, you will either need to get a gateway account through Authorize.net or you will need to get a new merchant account. The latter is usually the most cost effective option. For a list of certified merchant account providers and gateway accounts, please go to

 

http://www.webreserv.com/recommended-merchant-account-providers.do

 

New: We now offer custom-development for lesser-used merchant account providers. If your merchant account provider is not compatible with our system, call or email us to find out if we can custom-develop an interface to your merchant account provider.

 

Connect your merchant account with WebReserv

 

How you connect your merchant account with WebReserv depends on who you are using as your merchant account provider:

 

National Merchant Alliance (NMA). This is the best option for you. When your account is through National Merchant Alliance, we will automatically set up and test your merchant account once the account has been created. There is no additional work needed on your end.

 

Authorize.net. Once your merchant account has been created, you will need to send us the API_Logon_ID and the Transaction Key.  When we receive this information we will add it to the system and test the account. Please notice that if you generate a new Transaction key at a later point in time, your WebReserv transactions will be declined until the new transaction key has been added to our system.

 

To obtain the API Login ID and Transaction Key:

 

1. Log into your Merchant Interface at https://account.authorize.net.

2. Click Settings in the main left side menu.

3. Click API Login ID and Transaction Key.

4. Under Create New Transaction Key, enter your Secret Answer.

5. Click Submit.

 

Chase Paymentech. You will need to send us the following information: Group ID (12 digit number), BIN Number (6 digit number) and Terminal ID (3 digit number).  You can get this information from your merchant account provider or directly from Chase Paymentech. Your must also add WebReserv’s submitter ID to your Chase Paymentech account. The merchant account provider can contact Orbital Gateway Support at 1-866-645-1314 or GatewaySupport@ChasePaymentech.com.

 

First Data Global Gateway. If you have a First Data Global Gateway account, you will need to send us the API Certificate. When we receive this information we will add it to the system and test the account.

 

To obtain the API certificate:

 

1. Log into your First Data Global Gateway Virtual Terminal.

2. Click Support - Download Center in the top menu.

3. Click Store Cert Files - Download Now.

4. Enter your Tax ID and click the API download button.

5. Save the certificate locally and email it to us.

 

 

PayPal Website Pro. If you have a Website Pro account with PayPal, you will need to send us the API Username, the API Password and the API Signature. When we receive this information we will add it to the system and test the account.

 

Quickbooks Merchant Services. Let us know that you are using Quickbooks Merchant Services (QBMS)  and we will configure your account for this setting. Once we have configured your account, log on to your WebReserv account and go to Setup – Business Information – Payments and locate the Link QBMS account. This will take you to an activation page where you can activate the connection between QBMS and WebReserv.