Reviews for Sutton Lake Marina

Sutton, West Virginia

 Overpriced Sutton Lake Marina

Review by Gotcha on 3/19/21, 4:39 PM

The lake is beautiful but anything at Sutton Lake Marina is extremely overpriced! The Management only cares about making a profit off of their customers, its all about the money!! I would skip Sutton Lake and head to Summersville Lake instead for a better experience!!

 Overpriced Sutton Lake Marina

Review by Gotcha on 3/19/21, 4:38 PM

The lake is beautiful but anything at Sutton Lake Marina is extremely overpriced! The Management only cares about making a profit off of their customers, it’s all about the money!! I would skip Sutton Lake and head to Summersville Lake instead for a better experience!!

 Overpriced Sutton Lake Marina

Review by Gotcha on 3/19/21, 4:37 PM

The lake is beautiful but anything at Sutton Lake Marina is extremely overpriced! The Management only cares about making a profit off of their customers, it’s all about the money!! I would skip Sutton Lake and head to Summersville Lake instead for a better experience!!

 Overpriced Sutton Lake Marina

Review by Gotcha on 3/19/21, 4:37 PM

The lake is beautiful but anything at Sutton Lake Marina is extremely overpriced! The Management only cares about making a profit off of their customers, it’s all about the money!! I would skip Sutton Lake and head to Summersville Lake instead for a better experience!!

 Misleading

Review by Jeremy Johnson on 8/8/20, 11:48 PM

Because the boats with the slide(s)/grill were all already reserved for my wife's birthday, we only had 2 requirements that we asked about when calling: bluetooth music and a charger. We were reassured that the boat reserved for us had both. However, when we arrived and got on the water, neither the radio/bluetooth or charger worked. My wife ultimately said she wished we had just gone to another lake closer to home that we normally have done in the past, which is cheaper and doesn't mislead us. The boats are also maintained quite a bit better. Overall, the gentleman that gave us the boat overview just kind of shrugged and said "technically it does have bluetooth so she told you correctly, it just doesn't work and you should have brought a speaker". I also missed a very urgent work call because my phone had died due to no charging. This was a disaster for us and now I don't expect us to ever return for our annual camping trip or any future boat rentals. The lady on the phone was pleasant and likely didn't know it didn't work, and when we arrived the lady at the register was very nice. However, the young men that "assisted" us were not very professional or empathetic, while also coming within close proximity of all of us with no masks on.

 Great customer service

Review by Pat on 7/31/20, 7:53 AM

Great folks to work with. We had to cancel our reservation because of weather and Teresa was so helpful and understanding. She transferred the reservation to a later date but never once complained about the cancellation. Great customer service which is even more appreciated in today’s “so sorry about your luck” world

 Wv

Review by Weaver on 7/1/20, 10:57 AM

My husband and I rent from here at least once a month in the summer! It is our absolute favorite place to go! Aside from the gorgeous scenery, the staff are amazing! Always very courteous, helpful and just wonderful people!

 Wv

Review by Weaver on 7/1/20, 10:57 AM

My husband and I rent from here at least once a month in the summer! It is our absolute favorite place to go! Aside from the gorgeous scenery, the staff are amazing! Always very courteous, helpful and just wonderful people!

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Review by !S!WCRTESTINPUT000000!E! on 11/20/19, 5:37 PM

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 Great family vacation!

Review by Julie and family on 7/4/17, 4:57 AM

We spent 4 days on the houseboat right on the beautiful lake and had a wonderful time. Rella answered all my questions promptly, always friendly and helpful. The houseboat was fully stocked and clean, with plenty of room for our party of 6. Morning or night you could walk out on the front or back porch and throw your fishing line in the water. We forgot our float and they brought us one from the marina to buy. The houseboat did have some engine difficulties for a couple days but Ron the owner gave us a pontoon to use so we could still drive around the lake and fish in different spots. We usually take ocean vacations, but no sharks, jelly fish or sea creatures to watch out for in the lake. Thank you all for blessing us with great service!

 Weekend retreat

Review by Roush on 10/3/16, 11:32 PM

This was an excellent idea for the owners to attempt, in fact, I feel they should expand on it, and in return, people should invest the little money it takes and the time to step away from their normal weekend activities when the opportunity presents itself to go experience this with your family or just a spouse or loved one.....we'll definitely look forward for this voyage again, thank you Sutton Marina

 Great time

Review by maw&pappy on 5/31/16, 10:35 AM

We rented the boat second chances . They put a porta potty in and changing room on it . The prices are fair . The staff are so nice and the owner and his wife are so nice .We had such a great time ! Would come back here again ! They have great food and friendly people ! They really care ! Its easy to rent online and then pay the rest when you get there.

 reconsideration

Review by Jason Ammons on 6/19/15, 5:12 PM

After a few hours I received an email that they were refunding the deposit fee minus a processing fee. This has restored my faith in them as a business. Due to them working with us we are now attempting to find another date this summer that works for our family. Thank you Ron and Rella.

 Bad policy

Review by Jason Ammons on 6/19/15, 12:21 PM

The cancellation policy is terrible. Due to a typical storm and the threat of severe thunderstorms we had to cancel. This was within their 7 day policy so our deposit was not refunded. When I tried to change days they were only willing to go from a weekend to a weekday. They were also not willing to refund even though weather was the issue. Due to this I will NEVER rent there again. As far as I'm concerned our families safety is worth more than just taking the chance it will not storm. Please be careful when renting from this place. Rent at your own risk.