How to set up your Google Map

Helping your customers to find your business location fast and effectively is one way to increase customer satisfaction. We have added support for Google Maps on WebReserv.com so your customers can quickly find your location.

Showing Google maps along with your business description and pictures can be quickly added. In most cases, your longitude and latitude have already been calculated from your address. To check if your address is shown correctly, log on to WebReserv.com, and go to Setup -> Business Information -> Map/Directions. The marker should point directly to your business address. Here's how to fix it if it doesn't:

How to fix an incorrect map position.

There are several ways to change the marker position. First, click "Get coordinates from address". This will reset the marker to a geographical location calculated based on your address. Inspect the map (zoom in if necessary). If the marker is a little bit off, just move the marker to the correct location.

In rare instances it is not possible to position the marker correctly based on the address. This can happen if the address isn't know in the map database or if the address format is different from what is expected by the system. In those cases, the marker might be placed on a big white or blue background.

If you get the big white or blue background, simply enter the longitude and latitude of your business and the marker will be positioned correctly. Don't have access to a GPS that can give you longitude and latitude? Don't worry – just zoom all the way out on the map, move the marker to a place near your location, zoom in a bit, readjust the marker, zoom in a bit more and repeat until the marker is at your exact business location.

Show me the way...

While you're on the Map/Directions page, don't forget to add the directions to your business location. Typically, you want to include turn-by-turn directions from nearby airports or highways to other cities.

You can see examples of both Google Map and directions here: http://www.webreserv.com/namastellc?sp=&show=map

New features

Automated Payment Processing and Virtual Terminal

With automated payment processing you don't have to worry about processing payments from your customers. Transactions are automatically processed whenever a reservation is made and the funds are transferred directly to your merchant account.

In addition to the automated processing capability you'll also find a Virtual Terminal, that can be used to process transactions as needed.

The automated payment processing and the Virtual Terminal will be available at the end of August.

International Support

We have improved support for date, time and currency formatting for those businesses in Europe and Asia. Time and date will now be shown using the customer's browser setting, so a customer in the United States will see (and enter) dates using the month/day/year format, while a customer in Germany will see dates in the day/month/year format.

Terms & Conditions

Also available at the end of August is the "I accept the Terms and Conditions" check mark. If you enter terms and conditions (formerly reservation policies) for your business location, the customer will be required to check the "terms and conditions" box when making the reservation.

Useful tips

Tips & Tricks: Setting weekend (or weekday rates)

We have made it easier to set up special weekday or weekend rates. To make rates that are specific for one or more days, simply select the appropriate day(s) in the rate setup section.

By the way: Remember that your customers can only complete the reservation process if rates have been setup for the requested period of time. We are already seeing many reservations being made for 2008, so if you haven't set up the rates yet, now is a good time to do it.

Have a question? Write us and let us know.

We want to hear from you

We always want to hear from our customers. Your suggestions are invaluable for us to continue to make WebReserv.com even better. If you have ideas for features that can help you run your business smoother, let us know by sending your thoughts and suggestions to support.

We look forward to hearing from you.

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